I am Manjot Singh Soos, a volunteer at Certified Listeners Society. I have been with this organisation from January 2022, so my journey is of short duration of five months. Being of a social service background, I was actively looking for volunteer opportunities, and one day I searched for emotional support on google and it was the first search result which I clicked on. I used their services and was impressed by it and wanted to contribute and that is when my journey with this organisation started. I started the process and it was especially smooth, the training provided was relevant and extremely useful when I would be performing my duties as a certified listener. After the training was complete and the documentation was complete, I received my certificate of completion of the CLS training.
Thus began my journey as a certified listener. My first shift was the most memorable one for me, the first caller I connected with was from a country I never heard of before. The chat initially was like a regular emotional support call, and it was going to be over, when the supervisor knowing that it was my first shift gave me a tip on how to go over the chat and see if I am missing anything, and he highlighted a certain point which was discussed before and after exploring that, the conversation went to an entirely different domain. The caller shared her story and it was heart-wrenching. The only thing which I could do was listen to her and validate her feelings. Simply being there to listen and validate their emotions, be it pain or happiness, can truly make a difference in someone’s life.
Certified Listeners Society is a volunteer organisation and provides services to people who might not have no one to talk to, who might be in a country or a society when discussing certain issues is a taboo, who need emotional support but do not have the resources to access those services. Each and everyone of us are a critical part of this community who make it possible. I am grateful to this organisation for providing me with this opportunity to help people, and in the process meet such wonderful people who support each other, and take care of each other.