Welcome to Certified Listeners Society
We’re here to listen to you, support you, and guide you in the right direction.
What we do
We are an Emotional Support Chat Centre. Feeling down and need to connect to someone? Our Certified Listeners are here to listen, support you, and guide you in the right direction.Â
Connect for free with the first available Certified Listener. All of our Certified Listeners are volunteers and have been trained and meet our Core Competencies and abide by our Code of Ethics.

Emotional Support
What is an Emotional Support Chat Centre? We compliment the work done by Distress Call Centres and Crisis Call Centres. We cater to people who need emotional support before they are in either distress or crisis.
We believe that by providing early-stage and real-time interventions to the masses, we can help individuals make better mental health lifestyle choices to live better, happier, healthier lives.
This is what our volunteers have to say about our training programs.
Review By
Carmen Truong
Total Reviews
1,832
Effectiveness
Comprehension
Attractiveness
Engagements
5/5
Review Score
4.1/5
Overall Score
Summary … read summary
The training program was very informative and quiz questions were appropriate and easy to answer after watching the videos! Great job CLS team!
Review By
Priya Sukhra
Total Reviews
1,832
Effectiveness
Comprehension
Attractiveness
Engagements
5/5
Review Score
4.1/5
Overall Score
Summary … no summary submited
Review By
Avalon Anvari
Total Reviews
1,832
Effectiveness
Comprehension
Attractiveness
Engagements
3.3/5
Review Score
4.1/5
Overall Score
Summary … no summary submited
Review By
Amanda O’Brien
Total Reviews
1,832
Effectiveness
Comprehension
Attractiveness
Engagements
5/5
Review Score
4.1/5
Overall Score
Summary … no summary submited
Review By
Shanley Albert
Total Reviews
1,832
Effectiveness
Comprehension
Attractiveness
Engagements
1.6/5
Review Score
4.1/5
Overall Score
Summary … no summary submited
Review By
Tiffeny Jeyasanker
Total Reviews
1,832
Effectiveness
Comprehension
Attractiveness
Engagements
3.8/5
Review Score
4.1/5
Overall Score
Summary … no summary submited
Review By
Sumin Lee
Total Reviews
1,832
Effectiveness
Comprehension
Attractiveness
Engagements
5/5
Review Score
4.1/5
Overall Score
Summary … no summary submited
Review By
Britt Macneil
Total Reviews
1,832
Effectiveness
Comprehension
Attractiveness
Engagements
4.1/5
Review Score
4.1/5
Overall Score
Summary … no summary submited
Review By
Kunal Ajaykumar Jeshang
Total Reviews
1,832
Effectiveness
Comprehension
Attractiveness
Engagements
3/5
Review Score
4.1/5
Overall Score
Summary … no summary submited
Review By
Priyajeet Kaur Kaleka
Total Reviews
1,832
Effectiveness
Comprehension
Attractiveness
Engagements
5/5
Review Score
4.1/5
Overall Score
Summary … no summary submited
Review By
Ifeoma Onuoha
Total Reviews
1,832
Effectiveness
Comprehension
Attractiveness
Engagements
5/5
Review Score
4.1/5
Overall Score
Summary … read summary
The training is very professional and has exposed me to a different way of rendering help to people in need.
Review By
Tianna Destro
Total Reviews
1,832
Effectiveness
Comprehension
Attractiveness
Engagements
3.4/5
Review Score
4.1/5
Overall Score
Summary … read summary
Very interesting content! I learned a lot about being an active listener and how to help others while maintaining my own mental health. To improve the training course, I would edit the sections where it asks for a police record check. The terminology used was inconsistent, and even though in the interview before the training they ask for a vulnerable sector check, the website should be consistent with that terminology. Instead, the website often refers to it as a police record check, which should be clarified as the “vulnerable sector” check and not “criminal record” check. This will limit confusion and prevent people paying for the incorrect form.
Review By
Hardeep Kaur Soei
Total Reviews
1,832
Effectiveness
Comprehension
Attractiveness
Engagements
3.9/5
Review Score
4.1/5
Overall Score
Summary … no summary submited
Review By
Zubiqa Ayub
Total Reviews
1,832
Effectiveness
Comprehension
Attractiveness
Engagements
5/5
Review Score
4.1/5
Overall Score
Summary … no summary submited
Review By
Marin Shiell
Total Reviews
1,832
Effectiveness
Comprehension
Attractiveness
Engagements
4.8/5
Review Score
4.1/5
Overall Score
Summary … no summary submited
Review By
Lavan Rajendra
Total Reviews
1,832
Effectiveness
Comprehension
Attractiveness
Engagements
4/5
Review Score
4.1/5
Overall Score
Summary … no summary submited
Review By
Kevin Tang
Total Reviews
1,832
Effectiveness
Comprehension
Attractiveness
Engagements
3.9/5
Review Score
4.1/5
Overall Score
Summary … no summary submited
Review By
Alexa Sheriff
Total Reviews
1,832
Effectiveness
Comprehension
Attractiveness
Engagements
5/5
Review Score
4.1/5
Overall Score
Summary … no summary submited
Review By
Avjeet Dhaliwal
Total Reviews
1,832
Effectiveness
Comprehension
Attractiveness
Engagements
5/5
Review Score
4.1/5
Overall Score
Summary … read summary
It was an amazing training session. I really enjoyed it.
Review By
Giovanna Portaro
Total Reviews
1,832
Effectiveness
Comprehension
Attractiveness
Engagements
5/5
Review Score
4.1/5
Overall Score
Summary … no summary submited
Review By
Laura Cubillos
Total Reviews
1,832
Effectiveness
Comprehension
Attractiveness
Engagements
4.5/5
Review Score
4.1/5
Overall Score
Summary … no summary submited
Review By
Kayln Verheul
Total Reviews
1,832
Effectiveness
Comprehension
Attractiveness
Engagements
4.9/5
Review Score
4.1/5
Overall Score
Summary … no summary submited
Review By
Wei Wei
Total Reviews
1,832
Effectiveness
Comprehension
Attractiveness
Engagements
4.9/5
Review Score
4.1/5
Overall Score
Summary … no summary submited
Review By
Mayber Berroteran
Total Reviews
1,832
Effectiveness
Comprehension
Attractiveness
Engagements
4.9/5
Review Score
4.1/5
Overall Score
Summary … read summary
Is an excellent program to provide a much need it service to the community. My only suggestion is related to the training material which is very important but feels a bit slow from time to time
Review By
Patricia Fair
Total Reviews
1,832
Effectiveness
Comprehension
Attractiveness
Engagements
4/5
Review Score
4.1/5
Overall Score
Summary … no summary submited
Review By
ILAYDA GUNDUZ
Total Reviews
1,832
Effectiveness
Comprehension
Attractiveness
Engagements
5/5
Review Score
4.1/5
Overall Score
Summary … no summary submited
Review By
Tharsi Navaratnam
Total Reviews
1,832
Effectiveness
Comprehension
Attractiveness
Engagements
5/5
Review Score
4.1/5
Overall Score
Summary … read summary
The training was very well conducted by Sameed. The roleplay activity was helpful in preparing for live calls.
Review By
YUVRAJ CHAUDHRY
Total Reviews
1,832
Effectiveness
Comprehension
Attractiveness
Engagements
5/5
Review Score
4.1/5
Overall Score
Summary … no summary submited
Review By
Jordain Murphy
Total Reviews
1,832
Effectiveness
Comprehension
Attractiveness
Engagements
5/5
Review Score
4.1/5
Overall Score
Summary … read summary
The training was great, I found it easy to understand and the lessons were all very informative! The only complaint that I have is the lessons for 18a, b and c. I found the videos were a bit unclear and I couldnt go back and forth between my own tawk screen and the video without the video stopping. I think that these could be done a bit better.
Review By
Sonia David
Total Reviews
1,832
Effectiveness
Comprehension
Attractiveness
Engagements
4.8/5
Review Score
4.1/5
Overall Score
Summary … no summary submited
Review By
Madeleine Gordon
Total Reviews
1,832
Effectiveness
Comprehension
Attractiveness
Engagements
4.6/5
Review Score
4.1/5
Overall Score
Summary … no summary submited
Review By
Sayada Karim
Total Reviews
1,832
Effectiveness
Comprehension
Attractiveness
Engagements
4.4/5
Review Score
4.1/5
Overall Score
Summary … no summary submited
Review By
Marie Chio
Total Reviews
1,832
Effectiveness
Comprehension
Attractiveness
Engagements
4.9/5
Review Score
4.1/5
Overall Score
Summary … read summary
I thought the training went really well and that there was a lot of information (which is good) to help volunteers understand what their role is! I think the videos could’ve maybe included some closed captions for further understanding. But other than that, everything was great!
Review By
Estela Gonzalez
Total Reviews
1,832
Effectiveness
Comprehension
Attractiveness
Engagements
4.4/5
Review Score
4.1/5
Overall Score