Welcome to Certified Listeners Society
We’re here to listen to you, support you, and guide you in the right direction.
What we do
We are an Emotional Support Chat Centre. Feeling down and need to connect to someone? Our Certified Listeners are here to listen, support you, and guide you in the right direction.
Connect for free with the first available Certified Listener. All of our Certified Listeners are volunteers and have been trained and meet our Core Competencies and abide by our Code of Ethics.

Emotional Support
What is an Emotional Support Chat Centre? We compliment the work done by Distress Call Centres and Crisis Call Centres. We cater to people who need emotional support before they are in either distress or crisis.
We believe that by providing early-stage and real-time interventions to the masses, we can help individuals make better mental health lifestyle choices to live better, happier, healthier lives.
This is what our volunteers have to say about our training programs.
Review By
Ana Isabel Vincent
Total Reviews
1,875
Effectiveness
Comprehension
Attractiveness
Engagements
4/5
Review Score
4.1/5
Overall Score
Summary … read summary
I enjoyed the training program.
Review By
delaram rahimi
Total Reviews
1,875
Effectiveness
Comprehension
Attractiveness
Engagements
4.1/5
Review Score
4.1/5
Overall Score
Summary … no summary submited
Review By
Julie Pritt
Total Reviews
1,875
Effectiveness
Comprehension
Attractiveness
Engagements
4.4/5
Review Score
4.1/5
Overall Score
Summary … no summary submited
Review By
Ali Moussavi
Total Reviews
1,875
Effectiveness
Comprehension
Attractiveness
Engagements
4/5
Review Score
4.1/5
Overall Score
Summary … read summary
The overall layout of the presentation was great. It was easy to follow along from beginning to end. I also enjoyed the presentation as concepts were explained in a clear and informative manner with real-life examples to follow. I would recommend mixing in more fun interactive activities in order to increase audience engagement and learning. Overall, I enjoyed my training and I feel the course structure was well organized and informative. Thank you!
Review By
Dania Gulshan
Total Reviews
1,875
Effectiveness
Comprehension
Attractiveness
Engagements
5/5
Review Score
4.1/5
Overall Score
Summary … no summary submited
Review By
Ankita Sharma
Total Reviews
1,875
Effectiveness
Comprehension
Attractiveness
Engagements
5/5
Review Score
4.1/5
Overall Score
Summary … no summary submited
Review By
Unknown
Total Reviews
1,875
Effectiveness
Comprehension
Attractiveness
Engagements
5/5
Review Score
4.1/5
Overall Score
Summary … read summary
It’s a great course to all.
Review By
Ume Farwa Ali
Total Reviews
1,875
Effectiveness
Comprehension
Attractiveness
Engagements
4.5/5
Review Score
4.1/5
Overall Score
Summary … no summary submited
Review By
Kenza El Machkour
Total Reviews
1,875
Effectiveness
Comprehension
Attractiveness
Engagements
5/5
Review Score
4.1/5
Overall Score
Summary … no summary submited
Review By
Rani Ram
Total Reviews
1,875
Effectiveness
Comprehension
Attractiveness
Engagements
5/5
Review Score
4.1/5
Overall Score
Summary … no summary submited
Review By
Arushi Gulati
Total Reviews
1,875
Effectiveness
Comprehension
Attractiveness
Engagements
4.1/5
Review Score
4.1/5
Overall Score
Summary … no summary submited
Review By
Eric Kim
Total Reviews
1,875
Effectiveness
Comprehension
Attractiveness
Engagements
5/5
Review Score
4.1/5
Overall Score
Summary … no summary submited
Review By
Maaz Javed
Total Reviews
1,875
Effectiveness
Comprehension
Attractiveness
Engagements
5/5
Review Score
4.1/5
Overall Score
Summary … no summary submited
Review By
Kelontae Ansine
Total Reviews
1,875
Effectiveness
Comprehension
Attractiveness
Engagements
5/5
Review Score
4.1/5
Overall Score
Summary … read summary
This is great, I can’t wait to start volunteering.
Review By
Chun San Wong
Total Reviews
1,875
Effectiveness
Comprehension
Attractiveness
Engagements
4.5/5
Review Score
4.1/5
Overall Score
Summary … read summary
It tells you what you need to know as a Certified Listener, and covers how to listen and talk to others via text. The recordings felt quite genuine and made me feel welcomed as part of the Certified Listeners team.
Review By
Chaandini Ranganathan
Total Reviews
1,875
Effectiveness
Comprehension
Attractiveness
Engagements
4.5/5
Review Score
4.1/5
Overall Score
Summary … no summary submited
Review By
Renata Burton
Total Reviews
1,875
Effectiveness
Comprehension
Attractiveness
Engagements
3.5/5
Review Score
4.1/5
Overall Score
Summary … read summary
I am very excited to participate in this program and I thought the training was great.
Review By
Hunter Skahan
Total Reviews
1,875
Effectiveness
Comprehension
Attractiveness
Engagements
3.9/5
Review Score
4.1/5
Overall Score
Summary … read summary
The training was good, though sometimes I found it not technologically intuitive.
Review By
Tamanna Trehan
Total Reviews
1,875
Effectiveness
Comprehension
Attractiveness
Engagements
5/5
Review Score
4.1/5
Overall Score
Summary … no summary submited
Review By
Unknown
Total Reviews
1,875
Effectiveness
Comprehension
Attractiveness
Engagements
3.5/5
Review Score
4.1/5
Overall Score
Summary … read summary
It provided a lot of helpful information and was easy to follow.
Review By
Shasmika Thiagarajah
Total Reviews
1,875
Effectiveness
Comprehension
Attractiveness
Engagements
4.9/5
Review Score
4.1/5
Overall Score
Summary … no summary submited
Review By
Celia Coirazza
Total Reviews
1,875
Effectiveness
Comprehension
Attractiveness
Engagements
4.6/5
Review Score
4.1/5
Overall Score
Summary … read summary
Excellent and thorough training. I learned a lot through this organization.
Review By
Brishna Stanikzai
Total Reviews
1,875
Effectiveness
Comprehension
Attractiveness
Engagements
4.8/5
Review Score
4.1/5
Overall Score
Summary … read summary
really enjoyed learning and all the detailed video lessons of background information.
Review By
Stacy Olieux
Total Reviews
1,875
Effectiveness
Comprehension
Attractiveness
Engagements
5/5
Review Score
4.1/5
Overall Score
Summary … read summary
Certified Listener’s Society training is extremely helpful. You learn so much and in such a learning conducive environment. I would recommend that many people volunteer with this organization. Not only are you doing good for many others, but you’re learning valuable tools that you will use for a lifetime.
Review By
Paul Richardson
Total Reviews
1,875
Effectiveness
Comprehension
Attractiveness
Engagements
5/5
Review Score
4.1/5
Overall Score
Summary … no summary submited
Review By
Xiao Peng
Total Reviews
1,875
Effectiveness
Comprehension
Attractiveness
Engagements
5/5
Review Score
4.1/5
Overall Score
Summary … read summary
The training is very professional both in theoretical and practical level.
Review By
Jameela Khokhawala
Total Reviews
1,875
Effectiveness
Comprehension
Attractiveness
Engagements
5/5
Review Score
4.1/5
Overall Score
Summary … no summary submited
Review By
Navneet Kaur
Total Reviews
1,875
Effectiveness
Comprehension
Attractiveness
Engagements
5/5
Review Score
4.1/5
Overall Score
Summary … no summary submited
Review By
Ritam Banerji
Total Reviews
1,875
Effectiveness
Comprehension
Attractiveness
Engagements
4.4/5
Review Score
4.1/5
Overall Score
Summary … read summary
I prefer a face-to-face training session. But this would not be possible currently. So given the limitations, it was a very engaging session. I feel pretty clear about the process.
Review By
Madaleine Banks
Total Reviews
1,875
Effectiveness
Comprehension
Attractiveness
Engagements
4.1/5
Review Score
4.1/5
Overall Score
Summary … no summary submited
Review By
Syed Hasan
Total Reviews
1,875
Effectiveness
Comprehension
Attractiveness
Engagements
4.6/5
Review Score
4.1/5
Overall Score
Summary … no summary submited
Review By
Luna Kim
Total Reviews
1,875
Effectiveness
Comprehension
Attractiveness
Engagements
4.8/5
Review Score
4.1/5
Overall Score
Summary … read summary
The training provided by CL is entirely self-paced and one of the standout features is the flexibility it offers. As a self-paced learner, I was able to set my own schedule and complete the modules at my own pace. This flexibility was crucial for me, given my busy work and personal life commitments. It allowed me to truly immerse myself in the material without feeling rushed. In addition, the training materials provided were comprehensive and well-structured. The inclusion of real-life scenarios and examples added depth to the learning experience, making it more relatable and practical. I am super excited to begin my volunteering journey as a Certified Listener and I would highly recommend this program to anyone interested in becoming a better listener and making a positive impact on the lives of others. Kudos to the team behind this remarkable training program!
Review By
Kevin Wang
Total Reviews
1,875
Effectiveness
Comprehension
Attractiveness
Engagements
4/5
Review Score
4.1/5
Overall Score
Summary … no summary submited
Review By
Seunghee (sandy) Cho
Total Reviews
1,875
Effectiveness
Comprehension
Attractiveness
Engagements
4.1/5
Review Score
4.1/5
Overall Score
Summary … read summary
I appreciate the guidances throughout the training. Each video was helpful to have a deeper understanding of how CLS operates.