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It was a very beneficial and pleasant learning experience.

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Very useful training. I learnt a lot from it.

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I really enjoyed the role playing aspect, but the beginning of the training session was quite slow, and in total, it took around 1.5 hrs to complete everything.

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This training was fantastic in my opinion. The modules were extremely helpful and engaging. I would recommend that note-taking be encouraged for trainees as they move through the modules and videos. I wrote down from phrases to use on clients that were said in the videos and I think they will be very helpful - I think others could benefit from this practice too. My favourite module was 'How Not To Give Advice'. This is so critical in this type of position and I really appreciated that this topic was so well covered. Well done! I am excited to begin my volunteer position.

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The information provided is helpful in understanding how the system works and the type of people we will be speaking with.

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It was a good experience I enjoyed it

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The tawk.to chat room training was definitely the highlight of the course. I found all material to be engaging, and go beyond the criteria needed to be an emotional support chat volunteer.

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Overall an excellent way to train those who will be volunteering to emotionally support and chat with clients. I was very pleased with the excess knowledge provided as well as the detailed instructions on how to virtually volunteer. Thank you very much Certified Listener's Society!

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An excellent course for becoming a chat responder.

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The training was very much helpful. It made me understand how the organization works and also the chat platform.

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The training session was very effective and engaging, but at some point it felt like there was a lot of information to understand at once. However, I believe after more training and practice I would get used to everything. Thank you.

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So far so good! A few things could be a little more clear on the quizzes, but it was mostly pretty easy to use and get through.

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I personally think this CLS Training is very useful. They teach about many topics that you could be encountering as an emotional volunteer responding to especially vulnerable group of people. I learnt what I should do and should not do when come across a specific situation and I also learnt many terms on variety types of depression, mental heath and sucidiology and tips to prevent these burnout. It was overally a great online training.

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Need spelling and grammar checks throughout entire process.

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