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My training session was a great practice of what a live chat would look like. I have agined the idea of how to tackle the program and provide emotional support to the caller.

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I throughly enjoyed this training course. Everything in the lessons can be applied to not only volunteering, but also my life.

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I found this training to be very straight forward and comprehensible. I appreciated the bite-sized lessons which gave me time to process and understand each topic completely. I want to thank all of the volunteers and staff involved in the training process, you made the process very welcoming and seamless.

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I really enjoyed doing the training, I found it really informative and I look forward to volunteering with the team at Certified Listeners Society!

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I love how they broke concepts down step by step

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Great training and experience, the lessons were well prepared, strongly suggested to anyone interested in volunteer work and involvement in emotional support services.

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very transparent and engaging material.

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Change has always been pursued throughout history. In order to attain such an imminent goal at the societal level, change itself must start at the micro level. It is an ongoing process that requires implication in the community and addressing issues that we see arising daily. From language, behaviour, and mindfulness to advocacy, empathy, and ethical correctness. With mental health being such an important aspect of one’s well-being state, it is paramount to raise awareness within the community about how we can better support and acknowledge mental health issues without becoming judgmental and biased. After completing the CLS training, I would like to state how complex and thorough it has been. Such attention given to details with consideration to one’s wellbeing has made the training itself a positive experience during which the trainees can enrich their knowledge and have a better understanding of how to support vulnerable populations in crisis.

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The training was very informative, down to the point throughout. It is a very well structured and well presented training. I really enjoyed it. It is easy to navigate and go back to individual sections to repeat. The only thing I needed time to understand is how not to take the tests again 🙂 I will need more practice on finding my way on the dashboard and remembering to join with my Alias.

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Excellent training services. Very detailed and easy to keep up with. Thank you

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It was a great training in which I learned a lot of things.

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Honestly so grateful to have had the chance to go through this training. It’s really incredible how much time and effort was put into it.

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I learned a lot! thank you to all the volunteers!

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Training was enjoyable and very educational. I personally believe there should be more opportunities to be provided training when in a chat called. (watching over someone while they work their shift or being able to have one shift where you are supervised and have the ability to ask questions to a supervisor)

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I recently completed my training at Certified Listeners Society, and I’m impressed with the experience. The program was comprehensive, offering a deep understanding of active listening techniques, examples, videos, tests, easily accessible and on-demand . The instructors were knowledgeable, professional and supportive, fostering a positive learning environment that encouraged my growth and development. The practical exercises and real-world scenarios provided me with an interactive learning experience, preparing me to effectively assist others in times of need. Overall, it met my expectations, equipping me with the skills and confidence to make a meaningful difference in people’s lives.

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This training program is amazing!