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Very useful training. I learnt a lot from it.

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The course helped me gain valuable insight regarding the issues our society has to face and how to be there for someone to make their feelings feel acknowledged and validated without only having to tackle the problem

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I had a lot of problems with the videos as I could no longer hear sound.

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it was excellent experience and learning for me

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I enjoyed my experience with this training. I was able to learn a lot and use the knowledge I have for future references. There was a lot of thought and knowledge put into this training and I am truly appreciative.

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I enjoyed the training and found it very informative. The insight will be very useful in the real world and I’m glad I did it.

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The Certified Listener training is unique in its model to assist individuals in our communities who cannot find help anywhere else. It is an effective tool of emotional support with a high level of discretion and confidentiality which is essential in building trust among members and within the targeted group in need of support. The program has step by step solutions for a very large volunteer human resources community. The pragmatic and engaged environment is perfected during and after chats are completed on an ongoing basis and provides an excellent source of emotional support and crisis intervention genuinely offered by a committed group of well trained individuals.

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Loved it!

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I would like to thank everyone who made this program and service possible, it is not only helpful to those people that is in need to have someone to talk to but also help people like me gain more knowledge through wonderful training program. The program that was provided is easy to understand and easy to use. For the improvement I think segments that has 30 minutes onwards would be better if chunk down since we might have volunteers that prefer to listen for each segments in a shorter period of time. All in all I find this experience very awesome and I look forward to learn and gain more knowledge through the experiences that I would encounter here along the way. Again, thank you very much!

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This is an excellent course to help you help others in their darkest times and to provide them with references when needed.

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An essential training course for everyone. I enjoyed it from the beginning to the end.

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Overall, the CL-Training-100 was quite extensive and provided a lot of useful tips for providing emotional support to callers. It also was effective in training me for using the platform for the calls and the finial group training session was very effective for getting me used to text chatting other callers. However, there have been some bumps in the road throughout the training sessions. Overall, it wasn’t that bad.

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This was a very comprehensive training, thank you! However, there are a few video glitches in this training course i.e. some videos play on loop (videos 18 onwards) so the Mark as Complete option is never available

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Despite having a bachelor’s degree in Human Relations, I found that this training was very informative. I gained additional knowledge from it and learned new aspects about the field that I never knew before. One improvement that I would like to see be made is a system upgrade with the training website. There were times that I sometimes struggled with the training website. For example, when I had to submit my referees contact information in order to have them receive a form that they had to complete, I ran into some technical issues. It took some time for these issues to be resolved, which led to increased delays and postponements with my training. Nonetheless, I was very pleased that the team members at C.L.S., that I was in touch with, were very supportive of me and my journey! Despite having to sometimes wait a lengthy amount of time to receive an email response back, the team at C.L.S. were always very understanding! Overall, this experience allowed me to enhance the skills that I have already learned, while also encouraging me to develop new skills in the process. I am eager to put these skills to good use and benefit from this experience as a way to start building on my future career in this field of work.

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Thank you for this valuable training. I did have a couple of problems navigating the site but I suspect this is more about me than the site. I would offer that there are a few errors/typos in the text, including the reference form. I have done some editing in the past and would be happy to help should you wish.

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Best learning experience

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The training was very much helpful. It made me understand how the organization works and also the chat platform.

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Excelling podcast-style videos to absorb the essential wisdom of certified listening.

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I am feeling proud, it’s such an amazing thing to do this training, I always wanted to help people, but didn’t know the method and didn’t had enough knowledge and training. Now I can professionally help people.

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It was such a great experience learning many things to listen actively.

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