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This training was fantastic in my opinion. The modules were extremely helpful and engaging. I would recommend that note-taking be encouraged for trainees as they move through the modules and videos. I wrote down from phrases to use on clients that were said in the videos and I think they will be very helpful – I think others could benefit from this practice too. My favourite module was ‘How Not To Give Advice’. This is so critical in this type of position and I really appreciated that this topic was so well covered. Well done! I am excited to begin my volunteer position.

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This was a bit of a long training process for me as I work during the day so I had to make sure I had time for the training. But I loved that I could do it all at my own pace and that the system is so easy to use and is very user friendly. Thank you for everything!

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It’s a great course to all.

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Really enjoyed training and am super excited to start my shifts!

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It was a wonderful experience, this will definitely helpful for my professional life.

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This is great, I can’t wait to start volunteering.

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The training was very well conducted by Sameed. The roleplay activity was helpful in preparing for live calls.

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Wonderful training, very informative.

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A meticulous course that provides the guidance and training to give first-hand assistance to emotional distress.

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I love this program! I learned so much and realized I can change the world for better by helping others. By signing up you can help others in a diffrent way. If you want to become a volunteer, do it! If you are feeling a little down? Connect with a Ceritfied Listener, it will help you! All worth it in the end!

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Great training! Very informative and relevant.

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All the information taught were very enriching and felt very important. One thing that should be fixed would be spelling mistakes in the videos and in some instructions.

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This course went through a lot of appropriate and helpful content. I learned many new things.

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Thank you for the informative training.

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During the training session, I felt comfortable and excited, and I gained more useful knowledge as well. The content and its structure are shown clearly and understandably. I believe that dedicated guidance and support from the community can help me become a good listener volunteer in the future. Thank you so much.

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