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I enjoyed the process of the training. I did find it a little difficult when starting with tawk.to as the interface seems to have changed somewhat since the videos were created. Other than that, it was a smooth and rewarding experience.

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Training was a pleasant experience, with clear and concise material that was very helpful.

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very detailed and comprehensive training for me. It is not only helpful for my following procedure, but also very useful for my daily life. Thank you

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I thought this was really well done. Some of the videos had spelling mistakes, but for the most part they were quite good. My only suggestion was the section that covered the community profile did not explain the purpose of the community or why I should be active on it. I think it would be worthwhile to cover some of that in that section.

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The training was very much helpful. It made me understand how the organization works and also the chat platform.

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The training helped me understand the layout of the platform, accepting calls, and engaging with callers.

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The training process was straight forward. The content of the modules provided a great deal of information yet did so without feeling overwhelming. Very satisfied with my training experience and I cannot wait to put everything I have learned into practice.

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I enjoyed my experience with this training. I was able to learn a lot and use the knowledge I have for future references. There was a lot of thought and knowledge put into this training and I am truly appreciative.

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The training was very helpful for volunteers. Using videos and sample scenarios is an excellent approach to engage learners. Visual and interactive elements can help participants grasp concepts more effectively. Incorporating sample scenarios allows participants to practice and apply the concepts they learn in a realistic context. This helps bridge the gap between theory and practical skills.

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It is so challenging taking into account other commitments for day but it is beneficial.

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Training was good!

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The training was great, I found it easy to understand and the lessons were all very informative! The only complaint that I have is the lessons for 18a, b and c. I found the videos were a bit unclear and I couldnt go back and forth between my own tawk screen and the video without the video stopping. I think that these could be done a bit better.

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The training was okay. I particularly loved that I could hear someone teach and also some slides to read.

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Training videos were an excellent way of preparing volunteers, I like that the training videos include tips on setting boundaries with callers.

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I learned a lot from this training module and it has been very helpful in navigating the website and how I should respond to chats.

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I enjoyed the training videos – they were easy to follow and the quizzes were helpful in testing our knowledge.

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I appreciate the guidances throughout the training. Each video was helpful to have a deeper understanding of how CLS operates.

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