
Transform employee resilience & productivity
Equip your employees with critical tools and resources to reduce stress,
build resiliency and curb anxiety to navigate the uncertainty ahead.

Getting your team back on track
Employees are stressed out more than ever due to the pandemic. Languishing at work, in varying degrees of financial distress, many are experiencing difficult times at home. Mental isolation and burnout are on the rise.
Resilience training easier than ever!
Certified Listener’s Employee Resilience Training Program solves the biggest corporate challenges, like employee wellness, isolation, stress, and burnout, and teaches how to navigate during challenging times.


24/7 Customer Support
Over 4,500 Trained Certified Listeners
More than 18,000 Emotional Support Chats per Month

Increased Productivity
Increased Self Awareness and Team Engagement
Reduced Stress Levels and Burnout

 Commitment Free In-kind Training Grants. up to $17,500
Our Commitment to Help Your Employees Live Better, Happier, and Healthier Lives
Privacy
Certified Listeners Society is committed to following all privacy laws to protect employees and employers. Organizations will have access to general information, overall grades, and progress reports for their organization however, detail personal information and individual grades from their personal will be kept confidential.
Check out what others have to say about our training course!
This is how others rate our training program.
Review By
Sara Ha
Total Reviews
2,380
Effectiveness
Comprehension
Attractiveness
Engagements
3.9/5
Review Score
4.1/5
Overall Score
Summary … no summary submited
Review By
Vatsal Sheladia
Total Reviews
2,380
Effectiveness
Comprehension
Attractiveness
Engagements
5/5
Review Score
4.1/5
Overall Score
Summary … no summary submited
Review By
Victoria Raymer
Total Reviews
2,380
Effectiveness
Comprehension
Attractiveness
Engagements
3.8/5
Review Score
4.1/5
Overall Score
Summary … no summary submited
Review By
Jane Lee
Total Reviews
2,380
Effectiveness
Comprehension
Attractiveness
Engagements
5/5
Review Score
4.1/5
Overall Score
Summary … no summary submited
Review By
Ryan Williams
Total Reviews
2,380
Effectiveness
Comprehension
Attractiveness
Engagements
4.8/5
Review Score
4.1/5
Overall Score
Summary … no summary submited
Review By
Mina Samy
Total Reviews
2,380
Effectiveness
Comprehension
Attractiveness
Engagements
4/5
Review Score
4.1/5
Overall Score
Summary … read summary
Got good content and prepares the volunteer well
Review By
Genna Visconti
Total Reviews
2,380
Effectiveness
Comprehension
Attractiveness
Engagements
4.9/5
Review Score
4.1/5
Overall Score
Summary … no summary submited
Review By
Iris Lau
Total Reviews
2,380
Effectiveness
Comprehension
Attractiveness
Engagements
4.4/5
Review Score
4.1/5
Overall Score
Summary … read summary
The training provided useful and wonderful informative insight on how to engage and help clients to cope with their problems through online calls which also helps me a lot by teaching me those skills, I can now look forward to contributing to the work of Certified Listener Society in a better way.
Review By
Victor Bethen
Total Reviews
2,380
Effectiveness
Comprehension
Attractiveness
Engagements
4.5/5
Review Score
4.1/5
Overall Score
Summary … no summary submited
Review By
Ruma Singh
Total Reviews
2,380
Effectiveness
Comprehension
Attractiveness
Engagements
3.5/5
Review Score
4.1/5
Overall Score
Summary … no summary submited
Review By
Yee-Yan Jane Mok
Total Reviews
2,380
Effectiveness
Comprehension
Attractiveness
Engagements
3.9/5
Review Score
4.1/5
Overall Score
Summary … read summary
The information provided in the training is pretty useful. It would be best if more examples can be provided. One thing that needs to be improved is word-spelling.
Review By
Aarim Khan
Total Reviews
2,380
Effectiveness
Comprehension
Attractiveness
Engagements
4.8/5
Review Score
4.1/5
Overall Score
Summary … no summary submited
Review By
Barakat Bello
Total Reviews
2,380
Effectiveness
Comprehension
Attractiveness
Engagements
5/5
Review Score
4.1/5
Overall Score
Summary … no summary submited
Review By
Alexandra MIreya Franco Granda
Total Reviews
2,380
Effectiveness
Comprehension
Attractiveness
Engagements
4.5/5
Review Score
4.1/5
Overall Score
Summary … read summary
I believe that becoming a Certified Listener is a great opportunity to help others, however, during the training the videos are not updated and I struggle to understand it. You should change it in order to be the same as how it looks now. I am ready for this new commitment!
Review By
Pardeep Kumar
Total Reviews
2,380
Effectiveness
Comprehension
Attractiveness
Engagements
5/5
Review Score
4.1/5
Overall Score
Summary … read summary
Good training
Review By
Kay-Aysha Pypher
Total Reviews
2,380
Effectiveness
Comprehension
Attractiveness
Engagements
5/5
Review Score
4.1/5
Overall Score
Summary … read summary
I really enjoyed the Certified Listeners training. It was very thorough, easy to follow, and gave me a clear understanding of my role. The modules were well organized and provided useful examples that made the material easier to apply. Overall, I feel prepared and confident to begin supporting callers.
Review By
Jessica Ho
Total Reviews
2,380
Effectiveness
Comprehension
Attractiveness
Engagements
3.1/5
Review Score
4.1/5
Overall Score
Summary … no summary submited
Review By
Angi Tatari
Total Reviews
2,380
Effectiveness
Comprehension
Attractiveness
Engagements
4.5/5
Review Score
4.1/5
Overall Score
Summary … no summary submited
Review By
Mathew Rogowski
Total Reviews
2,380
Effectiveness
Comprehension
Attractiveness
Engagements
3.3/5
Review Score
4.1/5
Overall Score
Summary … no summary submited
Review By
Tava Cook
Total Reviews
2,380
Effectiveness
Comprehension
Attractiveness
Engagements
5/5
Review Score
4.1/5
Overall Score
Summary … no summary submited
Review By
Kenneth wong
Total Reviews
2,380
Effectiveness
Comprehension
Attractiveness
Engagements
4.1/5
Review Score
4.1/5
Overall Score
Summary … read summary
There were a few typos and spelling errors here and there. Also, some new tech might be needed because there was a lot of microphone feedback in the start up lectures.
Review By
Jessica Lai
Total Reviews
2,380
Effectiveness
Comprehension
Attractiveness
Engagements
5/5
Review Score
4.1/5
Overall Score
Summary … no summary submited
Review By
Rajbeer Kaur
Total Reviews
2,380
Effectiveness
Comprehension
Attractiveness
Engagements
5/5
Review Score
4.1/5
Overall Score
Summary … no summary submited
Review By
funmilayo Deborah Ogabi
Total Reviews
2,380
Effectiveness
Comprehension
Attractiveness
Engagements
4.1/5
Review Score
4.1/5
Overall Score
Summary … no summary submited
Review By
Shamika Scott
Total Reviews
2,380
Effectiveness
Comprehension
Attractiveness
Engagements
5/5
Review Score
4.1/5
Overall Score
Summary … read summary
This training was extremely easy to follow/understand and was very thorough and comprehensive.
Review By
Aaron Bucciarelli
Total Reviews
2,380
Effectiveness
Comprehension
Attractiveness
Engagements
4.1/5
Review Score
4.1/5
Overall Score
Summary … read summary
I would say that the training was overall very good. It was a helpful and informative and I feel it did a pretty good job preparing me for taking on live chats. I would say that some of the videos could use an updating as they show older versions of the Tawk.to app and when learning independently, could cause some confusion.
Review By
Samantha Burns
Total Reviews
2,380
Effectiveness
Comprehension
Attractiveness
Engagements
4.9/5
Review Score
4.1/5
Overall Score
Summary … read summary
Very comprehensive training! I feel prepared to start this role now.
Review By
Anu Bhatt
Total Reviews
2,380
Effectiveness
Comprehension
Attractiveness
Engagements
4.9/5
Review Score
4.1/5
Overall Score
Summary … no summary submited
Review By
Yasmin Khan
Total Reviews
2,380
Effectiveness
Comprehension
Attractiveness
Engagements
4.9/5
Review Score
4.1/5
Overall Score
Summary … no summary submited
Review By
Sophiya Paudel
Total Reviews
2,380
Effectiveness
Comprehension
Attractiveness
Engagements
5/5
Review Score
4.1/5
Overall Score
Summary … no summary submited
Review By
Gizem Oner
Total Reviews
2,380
Effectiveness
Comprehension
Attractiveness
Engagements
4.4/5
Review Score
4.1/5
Overall Score
Summary … no summary submited
Review By
Jian Roushani
Total Reviews
2,380
Effectiveness
Comprehension
Attractiveness
Engagements
4.9/5
Review Score
4.1/5
Overall Score
Summary … no summary submited
Review By
Victor Nguyen
Total Reviews
2,380
Effectiveness
Comprehension
Attractiveness
Engagements
5/5
Review Score
4.1/5
Overall Score
Summary … no summary submited
Review By
Sofya Zhurba
Total Reviews
2,380
Effectiveness
Comprehension
Attractiveness
Engagements
4.8/5
Review Score
4.1/5
Overall Score
Summary … no summary submited
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