Welcome to Certified Listeners Society
We’re here to listen to you, support you, and guide you in the right direction.
What we do
We are an Emotional Support Chat Centre. Feeling down and need to connect to someone? Our Certified Listeners are here to listen, support you, and guide you in the right direction.
Connect for free with the first available Certified Listener. All of our Certified Listeners are volunteers and have been trained and meet our Core Competencies and abide by our Code of Ethics.

Emotional Support
What is an Emotional Support Chat Centre? We compliment the work done by Distress Call Centres and Crisis Call Centres. We cater to people who need emotional support before they are in either distress or crisis.
We believe that by providing early-stage and real-time interventions to the masses, we can help individuals make better mental health lifestyle choices to live better, happier, healthier lives.
This is what our volunteers have to say about our training programs.
Review By
Amanda Martins
Total Reviews
1,776
Effectiveness
Comprehension
Attractiveness
Engagements
3.8/5
Review Score
4.1/5
Overall Score
Summary … read summary
I liked very much all the contents during the program but I would like to recommend some changes like, monitor the potential volunteer during his/ her path in the training and include more interactive resources rather than videos on Youtube.
Review By
Keyu Shi
Total Reviews
1,776
Effectiveness
Comprehension
Attractiveness
Engagements
3.8/5
Review Score
4.1/5
Overall Score
Summary … no summary submited
Review By
Jasrah .
Total Reviews
1,776
Effectiveness
Comprehension
Attractiveness
Engagements
4.5/5
Review Score
4.1/5
Overall Score
Summary … no summary submited
Review By
Pukhraj Gill
Total Reviews
1,776
Effectiveness
Comprehension
Attractiveness
Engagements
4.8/5
Review Score
4.1/5
Overall Score
Summary … no summary submited
Review By
Humza Mehmood
Total Reviews
1,776
Effectiveness
Comprehension
Attractiveness
Engagements
4.9/5
Review Score
4.1/5
Overall Score
Summary … no summary submited
Review By
Unknown
Total Reviews
1,776
Effectiveness
Comprehension
Attractiveness
Engagements
4.5/5
Review Score
4.1/5
Overall Score
Summary … read summary
I enjoyed completing this training. It was easy to understand training that is broken down into smaller, comprehensible lessons which suited be well. It really stimulated my thought process on some topics!
Review By
Dhwani Patel
Total Reviews
1,776
Effectiveness
Comprehension
Attractiveness
Engagements
3.9/5
Review Score
4.1/5
Overall Score
Summary … no summary submited
Review By
Emily Williamson
Total Reviews
1,776
Effectiveness
Comprehension
Attractiveness
Engagements
4.1/5
Review Score
4.1/5
Overall Score
Summary … no summary submited
Review By
Amy Li
Total Reviews
1,776
Effectiveness
Comprehension
Attractiveness
Engagements
5/5
Review Score
4.1/5
Overall Score
Summary … read summary
Very easy to follow instructions, lessons were effective, assessments were fair. Overall I enjoyed the training!
Review By
Jordan Dunne
Total Reviews
1,776
Effectiveness
Comprehension
Attractiveness
Engagements
5/5
Review Score
4.1/5
Overall Score
Summary … read summary
My experience has been great! The training was very well done and the staff have been nothing but helpful along the way.
Review By
Renee Thomas
Total Reviews
1,776
Effectiveness
Comprehension
Attractiveness
Engagements
4.1/5
Review Score
4.1/5
Overall Score
Summary … no summary submited
Review By
Tori McGowan
Total Reviews
1,776
Effectiveness
Comprehension
Attractiveness
Engagements
4.3/5
Review Score
4.1/5
Overall Score
Summary … no summary submited
Review By
Charlotte Smith
Total Reviews
1,776
Effectiveness
Comprehension
Attractiveness
Engagements
5/5
Review Score
4.1/5
Overall Score
Summary … no summary submited
Review By
Brendan Tao
Total Reviews
1,776
Effectiveness
Comprehension
Attractiveness
Engagements
5/5
Review Score
4.1/5
Overall Score
Summary … read summary
Excellent!
Review By
Ume Farwa Ali
Total Reviews
1,776
Effectiveness
Comprehension
Attractiveness
Engagements
4.5/5
Review Score
4.1/5
Overall Score
Summary … no summary submited
Review By
Wynona Arcartado
Total Reviews
1,776
Effectiveness
Comprehension
Attractiveness
Engagements
5/5
Review Score
4.1/5
Overall Score
Summary … no summary submited
Review By
Manu Agnihotri
Total Reviews
1,776
Effectiveness
Comprehension
Attractiveness
Engagements
5/5
Review Score
4.1/5
Overall Score
Summary … read summary
Very easy to follow & highly engaging. Thank you for the training!
Review By
AHUA SU
Total Reviews
1,776
Effectiveness
Comprehension
Attractiveness
Engagements
5/5
Review Score
4.1/5
Overall Score
Summary … read summary
very detailed and comprehensive training for me. It is not only helpful for my following procedure, but also very useful for my daily life. Thank you
Review By
Maliha Latif
Total Reviews
1,776
Effectiveness
Comprehension
Attractiveness
Engagements
5/5
Review Score
4.1/5
Overall Score
Summary … read summary
The training sessions to become a certified listener volunteer has been overall very interesting. I learned a lot throughout and I am hoping to learn more as I volunteer.
Review By
Aeracan Sriskandakumaran
Total Reviews
1,776
Effectiveness
Comprehension
Attractiveness
Engagements
4.6/5
Review Score
4.1/5
Overall Score
Summary … no summary submited
Review By
Shanley Albert
Total Reviews
1,776
Effectiveness
Comprehension
Attractiveness
Engagements
1.6/5
Review Score
4.1/5
Overall Score
Summary … no summary submited
Review By
Meg Walker
Total Reviews
1,776
Effectiveness
Comprehension
Attractiveness
Engagements
5/5
Review Score
4.1/5
Overall Score
Summary … no summary submited
Review By
Pahulpreet Kaur
Total Reviews
1,776
Effectiveness
Comprehension
Attractiveness
Engagements
5/5
Review Score
4.1/5
Overall Score
Summary … read summary
The best volunteering experience!
Review By
Arash Maleki
Total Reviews
1,776
Effectiveness
Comprehension
Attractiveness
Engagements
5/5
Review Score
4.1/5
Overall Score
Summary … no summary submited
Review By
Rhea Bridge
Total Reviews
1,776
Effectiveness
Comprehension
Attractiveness
Engagements
3.8/5
Review Score
4.1/5
Overall Score
Summary … read summary
The training went well. The only downside was that unfortunately, I sat waiting for 40 minutes while person 1 and 2 both had an opportunity to both be volunteers then clients. I had only 6 minutes to be a volunteer and then had no chance to be a caller. I would recommend rotating the positions in order to be more effective as person 1 and 2 can go, then 2 and 3 then 1 and 3.
Review By
Tommy Pham
Total Reviews
1,776
Effectiveness
Comprehension
Attractiveness
Engagements
5/5
Review Score
4.1/5
Overall Score
Summary … read summary
It was an awesome experience and the role-playing was especially useful to see how a chat might actually go. Thank you!
Review By
Thabiso Pilane
Total Reviews
1,776
Effectiveness
Comprehension
Attractiveness
Engagements
4.9/5
Review Score
4.1/5
Overall Score
Summary … read summary
EASY TO FOLLOW AND VERY EASY TO UNDERSTAND
Review By
Nachuan Pan
Total Reviews
1,776
Effectiveness
Comprehension
Attractiveness
Engagements
5/5
Review Score
4.1/5
Overall Score
Summary … no summary submited
Review By
Alexa Sheriff
Total Reviews
1,776
Effectiveness
Comprehension
Attractiveness
Engagements
5/5
Review Score
4.1/5
Overall Score
Summary … no summary submited
Review By
Leandro Mileski
Total Reviews
1,776
Effectiveness
Comprehension
Attractiveness
Engagements
4.5/5
Review Score
4.1/5
Overall Score
Summary … read summary
The training has much more material and covers detailed aspects important for helping people in need. It went above and beyond of my expectations.
Review By
Unknown
Total Reviews
1,776
Effectiveness
Comprehension
Attractiveness
Engagements
3.8/5
Review Score
4.1/5
Overall Score
Summary … no summary submited
Review By
Isabelle Woodward
Total Reviews
1,776
Effectiveness
Comprehension
Attractiveness
Engagements
4.1/5
Review Score
4.1/5
Overall Score
Summary … no summary submited
Review By
Xiao Peng
Total Reviews
1,776
Effectiveness
Comprehension
Attractiveness
Engagements
5/5
Review Score
4.1/5
Overall Score
Summary … read summary
The training is very professional both in theoretical and practical level.
Review By
Debbie Fung
Total Reviews
1,776
Effectiveness
Comprehension
Attractiveness
Engagements
4.4/5
Review Score
4.1/5
Overall Score