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This training content was relevant for the volunteer opportunity. The system was not always easy to navigate. For instance, several courses and quizzes are appearing as completed on my transcript, but not necessary marked on the syllabus on the left hand side as completed. The chatters were very pleasant when I asked a question and very responsive. Having a webex to understand the Caller System would be helpful versus just the videos. I am very excited to start my volunteer activities!

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This has been a great training experience; a thorough and informative introduction to this volunteer role. It has also been a bit a intimidating. I am cautiously eager to begin.

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The videos were very informative. However, I hope there would be a better way to make it by having speakers to voice more firm and punctual, rather than really quiet and slow. It was hard to focus because of the slowness and quietness of the voices. The reading materials really could have been just added under "materials" as pdf or some other file forms, rather than making the video to go on with no voices or background sounds. Maybe quizzes could also be more interactive. Also for the videos about the software, it could have been better if I could do some hands-on, as it is more effective way at least for me to learn faster by following and exploring on my own too.

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It was a great training!

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I thought that this was a very insightful training module. The speaker was not very engaging and did not speak very fast. I wish that they could have spoken quicker and with more enthusiasm.

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It provided a lot of helpful information and was easy to follow.

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The training could use some work in terms of accessibility, like closed captioning for the videos.

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Training was very helpful. It seems like every detail was brought forth. This makes going into this experience less daunting.

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I would highly recommend the CLS training, I learned a lot of new concepts on how to provide emotional support. I was able to work at my own pace through each module. The delivery was engaging with multiple formats, and easy to understand.

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The training and platform were easy to understand and use. It would have been nice to have some of the links from the video presentations available to click on for further research.

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Very informative and helpful!!! Thank you for providing to free of charge!!

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Its a wonderful platform to share and staff is very professional.

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An excellent course for becoming a chat responder.

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