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The training was detailed but does not do a very good job at catering to multiple scenarios. Neither does it really identify what we really need to do as Listeners. Yes I under to listen not offer any help, But no clear instructions on what to do in case of emergency. I’m supposed to refer the chatter to 911 knowing they likely won’t oblige if they are in crisis. It does not make any significant use of psychology lots of the techniques shown are not even in the use of a chat platform.

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Sameed Akram is a very excellent trainer! I enjoyed training with him.

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Excelling podcast-style videos to absorb the essential wisdom of certified listening.

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Great experience participating!

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This a a great learning experience , very informative and challenging .

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This training program was very helpful and efficient. I have been able to learn a lot! Thank you for the support during this process.

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I really appreciate the training videos, however there were a few sections about how to use the website that were almost completely obsolete with the newer website format.

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The training was very helpful. I learned some new things which will be very helpful when I do the live chats. Thank you

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Great training experience! Super applicable content not just for this position, but also for our day-to-day interactions as well. A few typos here and there, but everything was clear and comprehensible.

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Very well organized and easy to follow training program that provides you with the essential information and steps required to provide effective emotional support to individuals in need.

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A wonderful training program that helped me get a better sense of what a Certified Listeners Chat Responder is responsible for. The material was manageable and the program was set up so that we could work at our own pace.

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I feel that the training was done well. The video for practical training or understanding what the website looks like is outdated. I think it would be good to set up deadlines for seperate portions of the training to make it easier to structure all the content.

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I had an awesome experience during my training to become as a certified listener. this training helped me to learn lot of skills and knowledge.

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I had no issues with the training. I thought it was excellent and informative. I look forward to being a Certified Listener.