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I just want to say that I’m grateful for the opportunity of this learning experience. I see myself as someone, who not only gives support, but also as someone who people can trust and confide in. Moreso, I have gained some skills and knowledge which will will enable me in the future to support similar clients who will need my services in these line of work. The training course is a comprehensive one i must admit but it’s worth it. I am glad i was able to pull through to end to complete it. Thank you for giving the opportunity to volunteer in your agency. Rae

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I think the review was clear and instructions were well organized.

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very effective , thorough and informative

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I absolutely loved the training. Even before I knew I was accepted to be a Certified Listener, I thoroughly enjoyed working through the modules as they had information I could use in everyday life. One lesson in particular that I enjoyed was the Active Listening lesson.

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Great team and courses. Very grateful for this experience

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The training Certified Listeners provides its volunteers is effective and enlightening. Not only are we able to use what we learned in our everyday relationships, but it teaches us the skills needed to complete emotional support chats.

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I found this training to be helpful not only as a Certified Listener but also in life. My only improvement would be to update the training videos for navigating the Tawk website as I found some difficulties. However other than that I can’t wait to use all this helpful knowledge on the field.

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Overall a very straight forward and simple training which was informative. Some of the video’s didn’t give the opportunity to pause or speed up.

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I thought the training was well done. One critique I have is that the videos on how to work tawk.to are a little out-dated and can be hard to follow as the presenter sometimes does not provide much context or explain how or why they are doing something. Also, there are multiple typos and grammatical errors throughout the training. Specifically on the volunteer reference form which makes it look unprofessional.

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Really Well constructed training!

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Over all good training content.

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This was well organized. Thank you

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Great opportunity to help people online!

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Great. Just needs to be quicker, especially for the parts for using tawk.to.

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I loved participating in the roleplay session in the training. I found it aided my learning and prepared me for real support chats.

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Training was very straight forward, I learned a lot. Trainers were amazing and very patient.

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