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was very straight forward moderators walked me through ever step were very attentive

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Wonderful training, very informative! Videos 18a,b, and c wouldn't play with sound in my Safari browser unless I went to YouTube. Something about the way they are embedded? Thx!

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I am very excited to be one of the Certified Listeners, hoping my tiny support may help others!

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The live training was somewhat repetitive but a good reminder. Letting trainees know the duration of the training would be helpful to allow us to plan accordingly. The role play was a good component, however some feedback on those chats would be appreciated.

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Friendly community with a lot to learn from

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All training are informative and necessary for community support

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Super informative. Learned many new things.

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It was a very nice course! it covered so many different areas, so it was not boring in any way, I believe it reassured my strengths and improved my weaknesses

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The program provided valuable information, and there was a lot to learn from it. The instructions for creating a profile were clear for the most part, making the process easy to follow. However, there are some areas that could be improved. The audio had long periods of silence in certain sections, which made it feel a bit disconnected. I also encountered issues with the videos not playing properly, which sometimes prevented me from moving forward. Additionally, some videos only displayed text on-screen without any accompanying audio, making it difficult to follow along as the video progressed. Adding a voice narration for these sections would improve engagement. Overall, it’s a great resource with a lot of potential, and I appreciate the effort put into creating it!

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The training was so easy to understand and very informative. Topics which covered the basic understanding of emotions which can really be helpful in the volunteering. Thank you very much for this opportunity.

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Thank you CLS for this comprehensive training! This has been such a rich and rewarding experience and I have yet to take a call! I am so looking forward to supporting CLS, its chat users as well its volunteer hub and staff. Thank you!

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I would like to thank everyone who made this program and service possible, it is not only helpful to those people that is in need to have someone to talk to but also help people like me gain more knowledge through wonderful training program. The program that was provided is easy to understand and easy to use. For the improvement I think segments that has 30 minutes onwards would be better if chunk down since we might have volunteers that prefer to listen for each segments in a shorter period of time. All in all I find this experience very awesome and I look forward to learn and gain more knowledge through the experiences that I would encounter here along the way. Again, thank you very much!

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It is distracting to have the pop up chat constantly flashing throughout the training. Also, there were a number of typos, which should be updated.

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It was a great training in which I learned a lot of things.

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Change has always been pursued throughout history. In order to attain such an imminent goal at the societal level, change itself must start at the micro level. It is an ongoing process that requires implication in the community and addressing issues that we see arising daily. From language, behaviour, and mindfulness to advocacy, empathy, and ethical correctness. With mental health being such an important aspect of one's well-being state, it is paramount to raise awareness within the community about how we can better support and acknowledge mental health issues without becoming judgmental and biased. After completing the CLS training, I would like to state how complex and thorough it has been. Such attention given to details with consideration to one's wellbeing has made the training itself a positive experience during which the trainees can enrich their knowledge and have a better understanding of how to support vulnerable populations in crisis.

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I had a wonderful learning experience during the online orientation.