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Everything was smooth and well explained

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I believe the training is good to prepare certified listeners as best as possible for the chats they may encounter. I however feel that it would be more effective if we had an additional roleplay session to practice more.

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So far so good! A few things could be a little more clear on the quizzes, but it was mostly pretty easy to use and get through.

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This was a bit of a long training process for me as I work during the day so I had to make sure I had time for the training. But I loved that I could do it all at my own pace and that the system is so easy to use and is very user friendly. Thank you for everything!

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The training was very informative, down to the point throughout. It is a very well structured and well presented training. I really enjoyed it. It is easy to navigate and go back to individual sections to repeat. The only thing I needed time to understand is how not to take the tests again 🙂 I will need more practice on finding my way on the dashboard and remembering to join with my Alias.

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Great. Just needs to be quicker, especially for the parts for using tawk.to.

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Overall, the CL-Training-100 was quite extensive and provided a lot of useful tips for providing emotional support to callers. It also was effective in training me for using the platform for the calls and the finial group training session was very effective for getting me used to text chatting other callers. However, there have been some bumps in the road throughout the training sessions. Overall, it wasn’t that bad.

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Amazing and vital training was provided!

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Very thorough and informative training, setting up volunteers for success.

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Great training! I learned alot!

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I really enjoyed the training, especially the role play with my partner, I truly got to experience the process and feel what working for this company would really be like. I feel confident and prepared for accepting calls from clients

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This is an excellent course to help you help others in their darkest times and to provide them with references when needed.

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The training was easy to follow and very thorough

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This experience regarding training was great until it got to the part where we learning how to use the website as well as uploading and signing the documents. Still lost on that. Started this whole process being told to obtain my police check. I did this via the Toronto Police website. Paid $20.00 and received it in the mail only to get to the end of the training to be told that it’s not required and yet I have to request it through the website? Confused. I’m to upload 5 documents and I can’t. Really muddled in the end. Even here I am not sure what I am rating….. the training? the website? Confused by the option of “attractiveness” and “engagement”. Attractiveness to what? The website? The training? As well as “engagement”.. I haven’t engaged with anyone yet. Engagement with the training? Just confusing.

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This was a very informative and comprehensive training guide. Thank you!

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